Shipping Information

AUSSIE SHOP GROUP SHIPPING POLICY

(Updated 01/07/2019)

 

Phone orders/payments are available, please call our sales team on 07 5541 3569 between 9am and 4pm Monday to Friday.

Please note we are closed public holidays.

 

Turnaround
We endeavour to ship orders within 24 hours, Monday to Friday. This may extend to 48 hours during busy periods.

 

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have a tracking number.

 

All orders are posted from Beaudesert, QLD 4285.

 

Shipping & Handling Rates Australia Wide

 

Free Delivery of your order via our Free Shipping Service is available for most products and to most locations in Australia. See below if your order may be shipped for free.

We have a range of delivery options that will suit you whether it’s critical you have it tomorrow, need it ASAP, or are happy to wait a bit longer.

To select which service you need please view the following options:

 

 

To

DELIVERY OPTIONS

EXPRESS SERVICE

STANDARD ePARCEL SERVICE

FREE DELIVERY

SERVICE

AUSTRALIAN ADDRESS 

 

 DELIVERY TIME

 

Australia Wide

 

1 to 3 days(2)

 

May be longer in remote and outback areas

 

Australia Wide

 

2 to 7 days(2)

 

Standard road service from SE Qld.   Deliveries to SA, WA, NT, TAS, remote and outback areas may take longer.

 

Most Areas

 

10 to 15 days(2)

 

Standard road service from 

SE Qld. 

OVERSEAS

ADDRESS

 

& DELIVERY TIME

 

Not Available

 

Not Available

 

Not Available

(1) As defined by Aust Post   (2) Business Days

 

 

 

 

 

Deliveries are dispatched from South East Queensland (4285) during normal business hours, Monday to Friday. 

 

No orders are dispatched on Weekends or Public Holidays.

 

Orders are sent the same or next day and tracking numbers (where available) are emailed on dispatch. 

 

EXPRESS SERVICE –EXPRESS POST PARCELS - From $7.95 (3)

This service provided by Australia Post. Australia Post uses the fastest possible transport links. Click below for details

https://auspost.com.au/sending/send-within-australia/express-post-parcels/express-post-guarantee

Express service requires a Signature on Delivery for high value items.  You will need to make arrangements for receiving the parcel at the designated delivery address, however you may request deliver to a PO Box or Parcel Locker.  The Aussie Shop Group will not accept liability if the delivery is delayed or not completed due to no-one being available to receive the parcel This service will have your parcel delivered quicker than normal Parcel Post. Tracking is available.  Orders not delivered will be carded and taken to your local Post Office for collection.

 

STANDARD ePARCEL SERVICE – PARCEL POST - From $5.99(3)

This is the standard parcel service provided by Australia Post.  

Orders will be sent with Authority to Leave option only so you will need to ensure that your ‘Safe Drop’ location is safe, secure and accessible when using this service.  The Aussie Shop Group will not accept liability if the delivery is delayed or not completed due to the driver being unable to access your location (eg locked gates, pin access, etc). NO LIABILITY is accepted for orders stolen after delivery, damaged by the weather or animals (pets or others, etc). 

If the Australia Post driver considers the location unsafe the delivery will be ‘carded’ and taken to your local Post Office for you to collect.

Tracking is available with this service and you may calculate delivery time to your location at the following link.  Use our postcode 4285.

https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

 

FREE DELIVERY SERVICE

Your order will be delivered for FREE to a nominated address within 15 business days(2) of being placed. Delivery to a PO Box or Parcel Locker is not available

Orders will be sent with Authority to Leave option only so you will need to ensure that your ‘Safe Drop’ location is safe, secure and accessible when using this service.  The Aussie Shop Group will not accept liability if the delivery is delayed or not completed due to the driver being unable to access your location (eg locked gates, pin access, etc). NO LIABILITY is accepted for orders stolen after delivery, damaged by the weather or animals (pets or others, etc). 

If the driver cannot complete the delivery it will be ‘carded’ and referred to a location in your area (which may be a newsagent, service station, convenience store, supermarket or other location).  You cannot specify an alternate location. 

Dispatch notification only is available with this service. Tracking will be provided where available.

 

OTHER INFO YOU NEED TO KNOW:

Calculation of freight costs 

Your freight cost is calculated in the Checkout Cart where you may select from any of the delivery options.

 

FREE DELIVERY option will show as $0 cost if the order is entered correctly.

 

Back orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any shipping and handling for the second shipment.

 

Returned orders 

Any order that is not delivered to the customers address, sent to an alternate collection point, and still uncollected will be returned to our warehouse after from 5 to 14 business days (2). If we are requested to re-send the order to the same or an alternate address, the delivery will be sent as Standard Parcel Post with tracking, and subject to a re-delivery charge which must be paid prior to dispatch.

 

GST on International orders

International orders are exempt from Australian GST.  This applies to both the GST on the goods purchased and the freight.  Our system automatically removes all the GST so it is not charged in the Checkout Cart.

However, you may be liable for GST/VAT/Etc in your destination Country.  You will need to ascertain yourself whether or not you will have to pay this tax on arrival and before your order will be released for delivery to you.

Authority to leave

 

Free Delivery is only available with Authority to Leave.

The Aussie Shop Group will not accept liability if the delivery is delayed or not completed due to the driver being unable to access your location (eg locked gates, pin access, etc). NO LIABILITY is accepted for orders stolen after delivery, damaged by the weather or animals (pets or others, etc).

 

Cancellation of order

We may cancel your order if your requested delivery arrangements fall outside the preceding guidelines.  Alternatively we may contact you to amend your delivery arrangements which may result in an additional delivery expense to you.

Delivery times

All quoted times are for standard deliveries. Occasionally orders may be delayed due to circumstances outside our or our carriers’ control.  The Aussie Shop Group will not accept liability if the delivery is delayed and not completed on time.

 

Need further information?

Please email us at sales@aussiestormshop.com.au with your query and we will get back to you within 6 business hours(2) (usually less), or give us a call on 07 55413569

 

 

The Aussie  Storm Shop Team

 

(1)  As defined by Aust Post   

(2)   Business Hours/ Days are 9.00am- 4.00pm Monday to Friday, excluding Public Holidays.  

(3)   Actual cost will depend on the order weight, destination and delivery method chosen.

(4)   Remote areas may require additional delivery time.

 

 

The Johnson Family Trust operating ANRACH P/L, T/A Aussie Storm Shop.